Here, you'll find some answers to frequently asked questions about our service.
To view our full Hire Terms & Conditions, click here.
What Is The Minimum Order Value?
- £30 (ex. VAT) for trade clients
- £50 (inc. VAT) for private clients
Where Do You Deliver To?
We can deliver guaranteed next day to most locations in mainland Britain. We do service all other areas, including Europe, however costs can be substantial. Carriage for fragile goods such as glassware, charger plates, candelabras and furniture can be extremely expensive (from £400) for deliveries outside of Scotland.
Can You Offer A Guaranteed Delivery Time
All orders are delivered and collected during weekdays between 8am and 6pm. Deliveries and collections can be made by our own vehicles on weekends but are subject to additional charges. Deliveries and collections made by courier are strictly on weekdays only. In some cases, we can provide a guaranteed before 10am or 12pm delivery slot subject to an additional charge, however any failure to deliver before the guaranteed time would not be refundable if caused by an event outside our control, e.g. heavy traffic, bad weather etc.
Can I Get My Order Delivered To My Venue?
This is standard practice for most events. You simply need to provide us with details for your contact at the venue so our drivers and courier partners know who to ask for when they deliver and collect. All deliveries and collections are made to ground floor only unless otherwise advised. If there’s any special parking restrictions or the goods need to be taken to a specific room please advise us beforehand. The person hiring the goods is still responsible for the order even if the order is delivered to a 3rd party. But please don’t worry. Almost all event and wedding venues deal with deliveries from companies like ourselves every day so they will have systems in place to look after the goods on your behalf. The most important thing is to communicate with us as to who your contact at the venue is and let your venue know that we will be making a delivery and collection on your behalf.
How Long Does A Hire Last?
A standard hire is 3 days, so we would deliver the day before your event and collect the day after. For weekend events, your order can be delivered on a Thursday or Friday and collected on the Monday. There is a surcharge when your hire period extends over more than 5 days. The standard surcharge is 30% of the total order value for each additional day you have the goods. For hire periods longer than 7 days, please contact us for a quote.
What Happens If I Need To Increase/Decrease My Order?
The best thing to do is reserve what you think will be the maximum number of items you will require. If you paid in full upfront we will refund any money owed to you within 10 working days of your hire order being returned to us. If you paid using the 30% deposit method, your balance payment will reduce accordingly. Please note that it will also increase if you add additional items to your order. Whenever you make an amendment to your order we will always send you a revised confirmation order by email to reflect the changes.
How Do I Know What Size Of Tablecloth Or Chair Cover To Order?
We will advise you. As part of our guarantee, we will never hire you a tablecloth or chair cover without knowing that it will fit your table or chair. Please note we will base our size recommendations on the information you provide. If we're unsure about chair sizes, we will send you free samples after you have confirmed your order.
Can I Use Your Products Outdoors?
All of our hire equipment including furniture is solely intended for indoor use only unless expressly agreed in writing beforehand. If you are looking to hire products for outdoor use, for example a wedding ceremony or garden party, please get in touch and we will advise you appropriately
Can I See Your Products Beforehand Or Get Free Samples?
We encourage you to make an appointment to view our complete Hire Collection in our Glasgow Design studio and to get free styling advice from our design experts. If you can’t make it in person, we can arrange a ‘virtual’ consultation by phone/email/skype and photograph table-set-ups for you. This service is free of charge for a maximum of two different table set-ups.
If you require to see actual samples in your own time, our policy is as follows:
- If you’ve confirmed an order, we will send you free samples – you just need to cover carriage costs.
- If you’ve not confirmed an order, you will need to cover the full hire cost of the samples and carriage costs.
- You can get a FREE fabric swatch in any linen(s) you are interested in.
What Does The Security Deposit Cover?
All non-account holders require to lodge a refundable security deposit. This is calculated at 10% of the total value of the order or £100, whichever figure is greater. If you wish to collect and return goods yourself or via a 3rd party, the refundable deposit is 50% of the order value. The deposit covers any damages or missing equipment and is returned to you within 10 working days after we’ve received the goods back from you. In the unlikely event that there is a charge that exceeds the value of your deposit, we will issue an invoice which is payable on demand. Please note that the key to avoiding missing equipment is good communication between yourself, your venue and ourselves.
What Damages Do You Charge For?
All breakages of non-linen items are charged for unless they are damaged in transit by ourselves or our own couriers.
Am I Charged For Linen Stains or Damages?
In general, we can clean the vast majority of ‘normal’ stains from table linen. ‘Normal’ stains are things such as wine and food spillage and grease stains caused by non-coloured candle wax. As a general rule we will not charge you for cleaning normal stains from table linen.
In the event that we can’t clean a piece(s) of table linen, we will try our best to rewash the item but if it proves fruitless we will charge. Stains that are difficult to clean are generally caused by the following:
- Coloured Candle Wax
- Some oils such as clarified butter
Please under no circumstances, send back sodden table linen as it will develop mildew and can spread to other items. If there is a serious spillage, keep the sodden item separate and inform us then have it returned to us when it is dry.
We point blank refuse to treat any linen that is returned with blood, vomit or any other non-consumable material. Please use common sense and do not return these items and inform your contact at 88 Events.
Any items that have been ripped, torn or have holes from burning will be charged for as well.
In What Condition Does My Order Arrive?
All non-linen items such as plates, glassware, candelabras etc. will arrive clean and ready to use in appropriate containers. Furniture such as chairs will arrive stacked around 6-10 high depending on the item. Linen is folded and will arrive in boxes. Please note that creases from folding are unavoidable but your linen will be fully pressed and not crushed. In the unlikely event that you are unhappy with an item’s quality, please photograph it and inform us before use. We will not issue a refund for a poor quality item if you inform us after it has been used.
What Happens After I’m Finished With The Goods?
Simply pack the goods back into the same containers they arrived in. The containers should be left in the same place where the goods were delivered to ready for our drivers or couriers to collect. Please note that drivers and couriers do not count individual items and will assume all the items have been packed correctly. They are only authorised to check that the correct number of containers are available for collection. A detailed count and inspection of your order takes place in our warehouse once we receive your order back.
Does The Hire Price Include Set-Up?
Unless you ask us to set-up for you, all hire prices are for dry hire only. We are more than happy to quote for set-up of your order should you wish to have the same standard of finish as you see in the images on our website. However, the vast majority of venues and caterers can set-up your order to a satisfactory standard.
Do You Sell Your Products?
We offer a chair cover and bespoke linen manufacturing service for clients who wish to purchase instead of rent. Unfortunately, we do not sell any other products or supply sourcing details. Click here to find out more about purchasing.